We want you to be completely happy with your new online purchase. We allow 14 days from when your parcel arrives to return an item. If the item is in its original condition with tags attached, we will accept the return for a credit note. If you wish to exchange for change of mind or size, you will need to still follow the above process and use your credit note to reorder the correct size. We do not cover the cost of return shipping. 


When returning an item in store, we allow 14 days with proof of purchase to return an item in its original condition with tags attached for a credit note or an exchange.


Unfortunately we do not provide refunds for change of mind or wrong size. If an item is deemed faulty by a Sistaa Co. representitive, with proof of purchase, an exchange, credit not or a full refund will be offered back by the same payment method. Please contact our customer service team if you have a faulty item 


If you need to return an item that was purchased with a gift card, a store credit will be issued.